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Кейс как я оптимизировал рабочий процесс в Покердом личном кабинете

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Контекст и исходная ситуация Рабочий процесс в личном кабинете Покердом нуждался в оптимизации. Первый анализ показал множество проблем пользователей. Основные трудности заключались в плохой навигации, затянутом времени реакции службы поддержки и недостаточном понимании новых функций. Зачастую клиенты сталкивались с трудностями при попытке выполнить простейшие операции. Многие из них выражали недовольство долгим ожиданием ответов от службы … Read more